Privacy Policy

This privacy policy explains what personal information Kervon Group collects through this website, how it is used, and the choices available. Kervon Group provides commercial strategy, marketing, sales, and software services to businesses.

By using this website and submitting information through any form, chat widget, or payment checkout, the user agrees to the practices described here.

Information is collected in the following ways:

• Contact form. When a message is sent through the contact form, the following is collected: first name, last name, email address, cell phone number, and the message entered. This information is sent to the CRM system used to manage leads and customer relationships.
• Chat widget. A live chat widget is embedded on every page. If a visitor starts a conversation, the name, email address, and any messages shared through the widget are collected and stored in the same CRM system.
• Payment checkout. When a purchase or subscription is made, the name, email address, phone number, and payment details entered at checkout are processed. Payment card data is handled entirely by the payment processor and is never stored on this website or its servers. The name, email, and phone number provided at checkout are sent to the CRM system so the account can be set up and the onboarding call scheduled.
• Analytics. This website uses a third-party analytics service to understand how visitors find and use the site. The analytics service collects anonymous usage data such as page views, session duration, approximate geographic region, and traffic source. It may set cookies on the browser to measure sessions and returning visitors.
• Automatic data. Like most websites, the server automatically logs standard technical information with each visit, including IP address, browser type, referring page, and the date and time of the request. These logs are used for security, site reliability, and aggregate traffic analysis.

Personal information submitted through this website is used to:

• Respond to enquiries and messages sent through the contact form or chat widget.
• Schedule and conduct strategy or onboarding calls.
• Set up and manage the services purchased through the payment checkout.
• Send transactional messages related to a purchase, subscription, or booking.
• Improve website content, design, and performance through anonymous analytics.
• Detect, prevent, and respond to security or fraud concerns.

Personal information is not sold to third parties. It is not used for purposes beyond those described above without separate consent.

This website relies on several third-party services that process personal data under their own privacy policies:

• CRM and lead management. Contact form submissions, chat conversations, and checkout details are sent to a cloud-based CRM system used to manage leads, customers, and communications. The CRM provider stores and processes this data to deliver the service.
• Payment processing. Payments are processed by a third-party payment processor. Card numbers and other payment credentials are handled directly by the processor and never touch this website's servers. The processor's privacy policy governs payment data.
• Web analytics. An analytics platform collects anonymous traffic data. Its privacy policy describes how it uses cookies and processes data.
• Website hosting. The website is hosted on a cloud platform that processes server logs and technical request data as part of delivering the site to the browser.

This website and its third-party services may use cookies or browser local storage to remember preferences, keep a chat session open, measure analytics, and enable the payment checkout to work correctly. Most browsers allow cookies to be blocked or deleted; doing so may affect chat, checkout, and analytics features but will not prevent the site from being read.

Contact form and chat data is retained in the CRM system for as long as needed to respond to the enquiry and manage the relationship. Payment and subscription records are retained for as long as required for accounting, tax, and dispute-resolution purposes. Server logs are kept for a limited period and then deleted or aggregated.

Anonymous analytics data is retained by the analytics provider according to its own retention settings.

Depending on the jurisdiction, a visitor may have the right to request access to the personal data held about them, ask for corrections, request deletion, or object to certain processing. To exercise any of these rights, send a message through the contact form or email the address listed below. A response will be provided within a reasonable timeframe.

Reasonable technical and organizational measures are taken to protect personal data, including encrypted connections (HTTPS) for data in transit and access controls on the systems that store it. No method of transmission or storage is fully secure, and absolute security cannot be guaranteed.

This website is intended for business owners and decision-makers. It is not directed at children, and personal information is not knowingly collected from anyone under 16. If it is believed that a minor has submitted personal information, send a message through the contact form and the data will be removed.

This policy may be updated from time to time. The date at the top of the page indicates when it was last revised. Continued use of the website after a change constitutes acceptance of the updated policy.

Questions or requests about this privacy policy or personal data can be sent through the contact form on this website.